FAQ
How can I contact Swiss Supply Center?
You can reach us via email at support@swisssupplycenter.com. Our customer service is available 24/7 to assist you.
Do you ship worldwide?
Yes.
Where do you ship your products from?
We ship from Asia.
Can I modify or cancel my order?
As we strive to process orders as quickly as possible, you must request modifications or cancellations within 12 hours of placing your order. Any requests made after this time will be declined. Your order can be fully refunded after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are processed and shipped from our warehouse. Please allow additional processing time during holidays and promotional periods. We process orders Monday through Friday. Orders are processed within 1-3 business days from the order date and shipped the next day after processing. Please note, we do not ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take 1-3 weeks to arrive.
What if I don’t receive my order?
If you don’t receive your order within 30 days of shipment, you are eligible for a full refund.
Will I be charged customs duties and taxes?
The prices displayed on our website are tax-free in Euros, which means you may be liable to pay customs duties and taxes once your order arrives. Import taxes, duties, and related customs fees may be charged once your order reaches its final destination, as determined by your local customs office. The payment of these fees and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details on charges, please contact your local customs office.
How do I return an item?
Please contact us at support@swisssupplycenter.com.
What if the items I received are defective, incorrect, or damaged?
Please contact us if you received items that are incorrect, missing, and/or defective. Include your order number, photos of the items, and any related references upon receiving your package. We will do our best to resolve your issue as soon as possible.
When will I receive my refund?
All refunds will be credited to your original payment method. If you paid with a credit or debit card, refunds will be sent to the issuing bank of the card within 7-10 business days after receiving the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will post to your account. If you haven’t received a refund yet, follow these steps:
- Check your bank account again.
- Contact your credit card company. It may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at support@swisssupplycenter.com.